Effective Date: 12/01/2025

Lakeland Health and Wellness (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Health Insurance Portability and Accountability Act (HIPAA), the Florida Information Protection Act (FIPA), and other applicable federal and Florida state laws. By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Address

• Email address

• Phone number

• Date of birth

Protected Health Information (PHI) (HIPAA-regulated)

• Medical history

• Treatment information

• Lab results and genetic testing data

• Weight management and wellness consultation details

• Therapy session notes (BrainTap, Hydrogen Therapy, Red Light Therapy)

• Prescription or medication information

• Insurance information

Website & Technical Information

• IP address

• Browser type

• Device information

• Cookies and tracking data

We only collect information necessary to provide your care, operate our business, or meet legal requirements.

2. How We Use Your Information

We use your information to:

• Provide medical, wellness, and therapeutic services

• Improve care quality and patient experience

• Schedule appointments and communicate with you

• Process billing and insurance claims

• Personalize services, treatment plans, or recommendations

• Conduct internal reporting and analytics

• Maintain regulatory compliance (HIPAA, FIPA, etc.)

• Send relevant updates, reminders, or educational materials (with consent)

We will never sell your personal or health information.

3. How Your Information Is Protected

We follow strict administrative, physical, and technical safeguards required by HIPAA and FIPA, including:

• Encrypted electronic health records (EHR)

• Secure patient portals

• Access controls and authentication protocols

• Firewalls and malware protection

• Staff HIPAA training and confidentiality agreements

If a data breach occurs that affects your information, we will notify you promptly as required by Florida law.

4. How We Share Your Information

Your information may be shared only when necessary, and only with:

• Authorized healthcare providers involved in your care

• Health insurance companies (for payment or claims processing)

• Laboratories (including genetic testing partners)

• Business associates bound by HIPAA agreements

• Government agencies when required by law (e.g., public health reporting)

We do not share your information for marketing without your explicit written authorization.

5. Your HIPAA Rights

Under HIPAA, you have the right to:

• Access your medical records

• Request corrections to your records

• Receive a list of disclosures

• Request restrictions on how your information is used

• Request confidential communications

• Revoke authorizations at any time

• File a complaint with us or with the U.S. Department of Health and Human Services

To exercise these rights, please contact:
support@lakelandhealthandwellness.com

6. Florida-Specific Privacy Rights (FIPA)

Under the Florida Information Protection Act, you have additional protections, including:

• Notification of any security breach affecting your personal information

• Protection of personal data stored or transmitted by electronic means

• Assurance that we take reasonable measures to prevent unauthorized access, destruction, or disclosure

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve site performance

• Analyze user behavior

• Customize user experience

You may modify your browser settings to disable cookies, but certain features may not function properly.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We encourage you to review their policies before sharing any information.

9. Children’s Privacy

We do not knowingly collect information from children under 13 without parental consent, in compliance with COPPA and HIPAA requirements.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions, concerns, or requests regarding your privacy, please contact:

Lakeland Health and Wellness
122 E. Main St, Lakeland, FL, United States, Florida
(855) 951-5486
support@lakelandhealthandwellness.com